Last updated: 8 October 2026
This policy explains how and when The First Store delivers your order.
1. Where we ship
We currently ship to serviceable pin codes across India. We do not ship internationally at this time.
2. Processing time
Orders are usually dispatched within 1–3 business days after payment confirmation (excluding Sundays and public holidays). Orders placed late in the day or during sales may take slightly longer.
3. Delivery time
- Most orders are delivered within 3–8 business days after dispatch.
- Remote or hard-to-reach locations may take up to 12 business days.
- Delivery estimates are not guaranteed and may be affected by weather, courier delays or other events beyond our control.
4. Shipping charges
Shipping charges, if any, are calculated and shown at checkout before you pay. Any free-shipping offers will be shown on the website and applied automatically at checkout.
5. Order tracking
Once your order ships, you will receive an email with tracking details. You can also view your order status by signing in to your account.
6. Multiple packages
Orders with several products may be shipped in separate packages from different warehouses and arrive on different days.
7. Delivery issues
- Please make sure your address and phone number are correct. We are not responsible for delays caused by incorrect details.
- If delivery fails after multiple attempts, the order may be returned to us, and we will contact you about re-delivery or a refund (excluding shipping costs).
- If your package arrives damaged, report it within 48 hours with photos or an unboxing video, as described in our Refund Policy.
8. Contact us
- Business: Bentrix (operating The First Store)
- Email: hello@bentrix.in
- Phone: +91 79967 32549
- Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST