Frequently asked questions
Quick answers to common questions. Can’t find what you need? We’re happy to help.
Orders
How do I place an order?
Browse our collections, choose your options on a product page and select “Add to cart”. When you’re ready, open your cart and continue to our secure Shopify checkout.
Can I track my order?
Yes. Once your order ships you’ll receive a confirmation email. You can also view your order status any time from your account under Orders.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and we’ll do our best to help before it ships.
Products
Where can I find dimensions and materials?
Each product page lists its description plus any specifications, materials, care and assembly information provided for that item.
Do colours look the same in person?
We photograph products as accurately as possible, but screens vary. If you need help matching colours to your space, contact us and we’ll gladly assist.
Do products require assembly?
Assembly requirements, where applicable, are listed in the product details under “How to use” or “Specifications”.
Shipping
Where do you ship and how long does it take?
Shipping destinations, rates and timelines are listed in our Shipping Policy, and shipping costs are shown at checkout before you pay.
What if an item arrives damaged?
Please contact us with your order number and photos of the damage, and review our Refund Policy for next steps.
Returns
What is your return policy?
Please review our Refund Policy for full details on eligibility and how to start a return.
Payments
Which payment methods do you accept?
Available payment methods are shown at checkout. All payments are processed securely by Shopify.
Can I use a discount code or gift card?
Yes — enter your code in the cart or at checkout. Eligible discounts and gift cards are applied before payment.
Accounts
Do I need an account to order?
An account is optional, but signing in lets you view order history and manage saved addresses.
How do I sign in?
Select the account icon in the header. Sign-in is handled securely by Shopify using a one-time code sent to your email.